Get in Touch With Us
This page explains how to reach the editorial team behind Top Online Casnios, what we can realistically help with, and what belongs with a casino's own support desk instead. We publish research-based reviews of new online casinos available to US readers — we are not an operator, so we cannot open accounts, release payouts or adjust anyone's bonus balance. Knowing that before you write saves you a round trip.
Email Us and What to Include
Email is the only channel we run. Write to [email protected] and a member of the team will read it. We aim to reply within two business days, and longer during holiday periods. We do not publish a phone number, and we do not run a live chat service — anyone contacting you by phone claiming to represent Top Online Casnios is not us.
Messages get answered faster when they include:
- The casino name as it appears on our site — for example Raging Bull or Slots of Vegas — so we check the right review.
- Your state, because availability, licensing and payment options differ across the US and a general answer may not apply where you live.
- The specific term you are asking about, such as a wagering requirement, a maximum bonus bet, a cashout cap or an expiry date.
- A date, if you are reporting that an offer has changed. Our review pages carry a fact-check date; this one was last checked Sep 26, 2026.
Please do not send account numbers, card details, passwords, Social Security numbers or copies of ID documents. We have no use for them and no reason to hold them.
Where Your Message Should Actually Go
Most reader emails fall into one of two buckets: something we can answer, and something only the operator or a regulator can. This table is the quickest way to tell them apart.
| Your issue | Who handles it | What to do |
|---|---|---|
| A bonus term on our page looks wrong or out of date | Top Online Casnios editorial | Email us with the casino name and the term you are questioning |
| Withdrawal delayed, held or declined | The casino's support team first | Open a ticket with the operator, keep written records, then escalate to the relevant state regulator if unresolved |
| KYC or identity verification requests | The casino's compliance team | Send documents only through the operator's own secure upload, never by email to a third party |
| Self-exclusion or deposit limits | The casino and, where available, your state's exclusion program | Set limits in your account settings; ask support to apply a cooling-off period in writing |
| Whether a site is licensed in your state | Your state gaming regulator | Check the regulator's published list of authorized operators; we can point you to what to look for |
| Commercial or partnership enquiries | Top Online Casnios editorial | Introduce yourself and say plainly what you are proposing |
How We Fund the Site
We should say this before you read another word of our recommendations. Top Online Casnios may earn a commission when a reader signs up with a casino we link to. Those commercial arrangements do not buy a position in our rankings or a higher editorial rating, and they do not stop us publishing a drawback. If you believe a review reads as though it were bought, say so in your email — it is a legitimate complaint and we would rather hear it than not.
Corrections: the Brands Readers Ask About Most
Correction emails cluster around a handful of headline offers, because those are the numbers that change most often. Below is how we handle the three we are contacted about most, including what we can and cannot confirm for you. Ratings shown are our own editorial scores, not customer review averages.
Raging Bull — the 410% up to $10,000 + 50 free spins offer
This is our top-rated listing at 10.0 and, unsurprisingly, the one that generates the most queries. The advertised welcome package is 410% up to $10,000 plus 50 free spins. A headline percentage that large almost always carries conditions attached to it: a minimum qualifying deposit, a playthrough requirement before withdrawal, a cap on how much you may stake per spin or hand while bonus funds are live, and in many cases a ceiling on what can be cashed out from the bonus portion. We can tell you where to find those terms and how to read them; we cannot confirm the figure you were personally offered, because operators run segmented promotions and your account may show something different. Limitation: a bonus of this size is slow to clear, and the maximum bet rule is the term players most often breach by accident, which can void the balance.
Magician Bet — 101% no wagering
Rated 9.9. It is on this page because "no wagering" is the single phrase readers ask us to verify most, and it deserves care. No wagering should mean the bonus, or the winnings from it, are yours without a playthrough multiple — but it does not automatically mean no conditions. Expiry windows, minimum deposits, excluded payment methods and withdrawal minimums can all still apply. If your account shows a playthrough figure where you expected none, forward us the wording you were shown and we will look at whether our page needs correcting. Limitation: a 101% match is modest next to the percentages elsewhere on this list, so the trade-off for cleaner terms is a smaller headline number.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Rated 9.7. Included here because its free spins are tied to one named game, Cash Chaser, which is where most reader confusion starts. Game-specific spins usually cannot be moved to another title, often carry a fixed spin value, and the winnings they produce are frequently treated as bonus funds subject to their own playthrough. If you were expecting spins usable across the slots library, that is the distinction to check before depositing. Limitation: restricting spins to a single slot means the volatility and RTP of that one game largely decide your experience of the promotion.
Other listings readers email about include Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS (200% up to $4,000), Amazon Jackpots, Slots and Casino (500% up to $2,500 x3) and Bets.FM (225% up to 1 BTC + 225 free spins). Same approach applies: tell us the term you are disputing and where you saw it.
Money Questions We Can and Cannot Answer
Reading our site costs nothing. The money moves between you and the operator, and that is also where your leverage sits if something goes wrong. We can explain the mechanics in general terms:
- Getting money in. US-facing casinos commonly support debit cards, some credit cards, ACH bank transfers, wire transfers and various e-wallets; PayPal availability is patchy and depends on the operator and your state. Never assume a method listed on a homepage works for your account until you see it at the cashier.
- Getting money out. Withdrawal menus are usually shorter than deposit menus, and many operators require you to withdraw back to the method you deposited with. Minimum withdrawal amounts, weekly or monthly caps and processing windows vary by operator and by method.
- Fees and timing. Card and e-wallet payouts typically clear faster than bank transfers or checks. Some methods carry a fee; some operators absorb it on the first payout each month. We cannot quote you a figure or a turnaround time for a specific casino unless it is published — if you ask, we will tell you plainly that it is unconfirmed rather than guess.
- Verification. Expect a KYC check, and possibly a source-of-funds request on larger withdrawals. This is a normal regulatory obligation, not an obstruction tactic, though it can feel like one when a payout is sitting on hold.
If a withdrawal dispute reaches deadlock, keep everything in writing, note the dates, and take it to the operator's formal complaints procedure before approaching a regulator. We can talk you through those steps. We cannot intervene, and we will never promise a payout.
Questions About Games and Coverage
We are also happy to take questions about what our reviews cover and what they do not. Our game sections look at slots, including progressive jackpots and how volatility and published RTP figures shape a session; table games such as blackjack, roulette and baccarat; live dealer rooms with human croupiers streamed in real time; and the mobile apps and browser play that most readers now use. Where relevant we note the software providers behind a lobby and the role random number generators play in outcomes. If you want a game category covered in more depth, say which one — reader requests genuinely shape what we write next.
The Other Products These Operators Run
Several brands on our list are not casino-only. BetUS, for instance, sits in a sportsbook-first stable, and casino play there runs alongside sports betting markets. Bets.FM handles crypto-denominated balances. Card Crush, Zumba Cards and Amazon Jackpots advertise in coins and Sweeps Coins rather than dollar bonuses, which is a structurally different product from a cash-deposit casino and comes with its own redemption rules. Those distinctions matter, because a sportsbook promotion, a sweepstakes coin package and a casino deposit match are governed by different terms — and sometimes by different rules in your state. If you are unsure which product you actually signed up for, send us the offer wording and we will help you read it.
Eligibility, Regulation and the Limits of Our Role
You must be 21 or over to use the casinos we cover, and legal availability depends on where you are. Online casino gambling in the US is regulated state by state, not by a single federal licensing body; federal law shapes the framework, but it is your state gaming commission or equivalent authority that authorizes operators, sets consumer protections and handles escalated complaints. A site accepting a registration from your state is not the same thing as being authorized to serve it — check the regulator's own list of licensed operators before you deposit. We do not assert that any brand on this page holds a specific licence in your state; verify that yourself, and email us if you find our coverage unclear on the point.
No casino is completely safe, and we will not tell you otherwise. What we can do is set out the terms, the protections and the open questions honestly. Our state-availability notes and our guide to casinos operating outside the GamStop scheme in the UK exist to make those jurisdictional boundaries clearer.
If Gambling Has Stopped Being Entertainment
Tell us in your message if that is why you are writing and we will respond accordingly rather than with a standard reply. Practical steps available to most US players: set deposit and loss limits in your account, request a self-exclusion or cooling-off period from the operator in writing, check whether your state runs its own exclusion register, and consider blocking software on the devices you play from. The National Council on Problem Gambling operates a confidential 24/7 helpline on 1-800-522-4700, available by phone and text. Gambling is not a way to make money or to fix a financial problem, and we do not write about it as though it were.
How We Assess What We Publish
Our ratings come from documented research, not from play. We do not deposit, wager or withdraw, and we never present an advertised payout speed as a measured one. We compare published bonus terms — wagering multiples, maximum bets, expiry windows, cashout caps and minimum deposits — alongside payment options, withdrawal conditions, game range, support availability and the clarity of a site's own terms and complaints process. Where something is advertised but unverifiable, we label it as advertising. Where a question is unresolved, we say it is unresolved. Commission never moves a brand up the list.
Before You Hit Send
One short, specific email beats three follow-ups. Name the casino, name your state, quote the term you are asking about, and tell us what outcome you are hoping for. Corrections are welcome and we act on them; if we have published something inaccurate, we would rather fix it this week than defend it. Write to [email protected] whenever you are ready — and if your issue is really a matter for the operator or your state regulator, we will say so and point you there instead of sitting on it.